FREQUENT ASKED QUESTIONS ABOUT FREIGHT AIR TRANSPORT SERVICES

  • How do I make a booking?

    There are several ways to make a reservation with Chartair.

    For Freight Transport Service Enquires, you can fill an online form, and our friendly Operations team will respond with a quote within 24 hours. 

    To make a booking you can call or send an email to confirm after you have received a quote. This is the preferred method. 

    You can call our team on 1300 790 800 or email reservations@chartair.com.au

  • How does the process work?

    After your initial enquiry, our team will send you a selection of quotes to choose from. Each quotation will have a clear breakdown of aircraft and airports. Our operations team will book the private plane and send you the flight details if you wish to go ahead. This includes check-in time and other important information related to your charter flight.

    If you have any further enquiries, you may respond to the same email or call 1300 790 800


  • How much is animal transportation?

    Animal transportation is $15 per kg, including the weight of the cage, plus an $11.00 handling fee. You must provide your own pet carrier and it needs to be Airline approved.

  • When do I need to check-in freight?

    Freight or mail must be pre-booked the day before. 

    • Some items can be accepted the day of flight with prior approval. 
    • Alice Springs: 3 pm day prior to flight 
    • Kalgoorlie & Warburton: 45 min prior to scheduled departure

    Community freight must be pre-booked the day before and if it is not prebooked it will not be uplifted from the community. You must be at the airstrip at the arrival time of the scheduled flight.


    UNABLE TO FIND AN ANSWER TO YOUR QUESTION?

    Please send us your question, and we will within respond to you in two working days.



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FREIGHT QUOTE FORM

Help us to help you! 

When you can provide us with the most detailed enquiry possible, it helps us understand your needs and allow us to help you plan your trip in the most timely, convenient and cost-effective manner.

Passenger Enquiry

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